Good to know
Frequently asked questions.
Do you make products for both dogs and cats?
Yes — Aura designs for both. Each product page notes whether an item is for dogs, cats, or both.
How do I choose the right size?
See our Sizing Guide, or measure your pet’s neck, chest or length and compare to the charts.
What are your products made from?
Premium, pet-safe materials — food-safe stoneware, soft webbing, plush recycled fills, FSC bamboo and plant-based grooming. See Materials & Care.
Do you ship to my area?
We ship across the United States, typically arriving in 3–5 business days. Free shipping over $50.
What’s your return policy?
A 30-day happiness guarantee — if you’re not satisfied, we’ll make it right. See Returns.
How should I care for my pieces?
Care details are on each product page and on our Materials & Care page.